Refund Policy

Last updated: 22 September 2026.

14-day money-back guarantee

If Full access is not what you hoped, email privacy@aienglishspeaking.app within 14 days of your first payment and we refund it in full, no questions asked. The refund goes back to the payment method you used, usually within 5–10 business days, and is issued by our merchant of record, Paddle.com Market Ltd.

Free trial

Your first subscription starts with a 7-day free trial. Nothing is charged during the trial. Cancel before it ends and you pay nothing at all. We email you a reminder two days before the first charge.

Renewals

Renewal charges are not refunded, except where the law of your country requires it. To avoid a renewal, cancel before the renewal date: Settings → Coach plan → Manage subscription, or the link in any Paddle receipt. After cancelling, Full access keeps running until the end of the period you paid for.

Something went wrong?

Charged twice, charged after cancelling, or the app did not work for you? Write to us with the email you used to subscribe and we put it right, whatever the date.

Consumers in the UK and EU also have statutory rights that this policy does not limit. Paddle’s Buyer Terms apply to every purchase.